Follow these simple steps to easily access your program information:
Browse the magazine
Select area of interest - i.e. Preschool, Children, Youth, Swimming etc.
Click tiles for specific programs - i.e. Arts and Culture, Sports, General/Education etc. This will take you to Xplor for all program dates, times and registration information
For current programs, drop-in sessions and how to register please click the tiles below:
Can no longer participate in a registered program? Withdrawals can be completed online at newmarket.perfectmind.com or through
our online form.
Please note: Withdrawals for Aquatic Leadership courses cannot be completed online. An online form must be completed.
| 7 or more days prior to the start of the program | Full refund |
| 6 or less days prior to the start of the program | No refund, unless medical documentation is provided |
If you need to withdraw less than 7 days prior to the start date due to a medical reason, please fill out the
online form.
How to Withdraw Online:
- Visit
newmarket.perfectmind.com and log in with your email address and password.
- Click on the client you are looking to withdraw and scroll down to
Schedules.
- Click to
Switch to List View then find the program you are looking to withdraw from. Click on
Actions then
Withdraw.
Q: Am I able to withdraw due to a medical reason?
A: You may withdraw at any time with medical documentation. All credits/refunds will be prorated.
Q: I need to withdraw less than 7 days prior to the start of the class, or after the class has begun due to an extenuating circumstance. What should I do?
A: Please submit a withdrawal and refund request via
our online form. All approvals will be up to the discretion of the Town of Newmarket.
Q: Will a refund request be considered after a program has ended?
A: Unfortunately requests submitted after the program has ended will not be considered.
Q: Will a refund be issued if I miss a class?
A: In the event that you are unable to attend one or more classes, a make-up class, refund or credit will not be offered unless medical documentation is provided.
Q: My program was cancelled, will I receive a refund?
A: Yes, you will receive a full credit, refund or may be transferred to another available class.
Q: My cheque has insufficient funds. What happens?
A: You will be charged a non-sufficient funds fee of $50. The repayment must be made in cash, debit or certified cheque prior to attending the next class.
Q: The program has started. Am I too late to register?
A: Some programs allow for late registration. Please contact our Customer Service team for availability at 905-953-5303 or
[email protected]
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We welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town. Email us at [email protected] with your suggestions.
Stay up-to-date on the latest Town updates by following @TownofNewmarket on Twitter, Facebook and Instagram
Questions? Should you have any questions, please contact
Customer Service by phone at 905-953-5303 or e-mail at [email protected].
